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Claims Team

We pride ourselves on our claims team. Our 14-strong team, drawn from all areas of the Lloyd’s and company markets, each has particular expertise in certain business lines and an average of 15 years’ experience in the insurance and reinsurance industry.

Claims expertise that is second to none

ArgoGlobal's capability on complex claims is recognised as market-leading and our empowered adjusters are flexible, efficient
and responsive to the individual needs of brokers and clients. 

Our claims handling statistics, produced by Lloyd’s show our outstanding performance in the market. 

  • David Lang
    Chief Operations Officer - International

    Team Biography:

    David Lang

    David joined ArgoGlobal in 2015 and has three decades of industry experience in actuarial, operational and general management positions.  Prior to ArgoGlobal, he was Head of Claims at Lloyd’s being responsible for leading the implementation of the Claim Transformation Programme.  During this time, David was also Chair of the Lloyd's Capital and Planning Group, being the body responsible for agreeing the syndicate business plans and capital requirements on behalf of the Lloyd's Franchise Board.  Before joining Lloyd’s, David served as a Director at Ernst & Young focusing on the London Market insurance sector.  Prior to this, David spent over a decade at QBE, culminating with his appointment as Managing Director of QBE Lloyd’s Division and Operations Director of QBE’s European Operations.  He is a Fellow of the Institute of Actuaries and began his career at Bacon and Woodrow in 1987.

    DD: +44 (0) 20 3037 9897
  • Robert Dobson
    Marine & Specialty Claims Manager

    Team Biography:

    Robert Dobson

    Robert  joined ArgoGlobal In January 2013 in the role of Marine & Speciality Claims Manager from Aon, where he held the position of UK Marine Claims Director. He has over 30 years experience in the Marine Insurance Industry, handling Cargo, Marine Liability, Hull, Yacht & Energy claims. Robert began his career with Sun Alliance & London as a Marine Claims trainee & thereafter worked for London Market Insurance Companies and Adjusters, including Chubb Insurance, where he held the position of European Marine Claims Manager. Robert is an Associate of the Chartered Insurance Institute and a Chartered Insurer.

    DD: +44 (0)20 7712 7623
  • Katie MacGregor
    Head of Claims

    Team Biography:

    Katie MacGregor

    Katie joins ArgoGlobal from Liberty Mutual where she has worked for the last 12 years in positions of increasing responsibility, most recently as Deputy Head of Claims and Head of the Commercial Lines Claims Division for Liberty Specialty Markets. Prior to this role, she was Head of Claims for Liberty Mutual Insurance Europe, managing a team of 50 claims professionals located in the London, UK Regional and European offices, covering a wide range of products spanning Financial/Professional Lines, Casualty, Specialty, Property, Energy, Construction and Aviation. Katie also served as Claims Operations Manager and was an instrumental part of the project management team that led Liberty International Underwriters’ global claims transformation with the introduction of a new claims system. Katie is a solicitor by training and began her career in private practice where she worked for 10 years at Kennedys and Pinsents, specialising primarily in Professional Indemnity and general insurance coverage disputes.

    DD: +44 (0) 20 7712 7533
  • Judith Fumero
    Liability Claims Manager

    Team Biography:

    Judith Fumero

    Judith joined ArgoGlobal in July 2012 as Liability Claims Manager. Prior to joining, Judith was Chief Adjuster for Professional and Financial lines at XCS. She has over 23 years experience in the insurance industry, in both the Lloyd’s and company markets. Judith has handled claims from a variety of different jurisdictions and classes including professional indemnity, financial institutions, D & O and property. She has had significant involvement in handling the major claims affecting the London market such as WTC, tax shelters, and PSAs. Recently she has co-ordinated and managed the Madoff claims.

    DD: +44 (0) 20 7712 7515
  • Steve Mansfield
    Head of Technical Liability Claims

    Team Biography:

    Steve Mansfield

    Steve has over 32 years’ experience in the insurance industry, having worked at Sedgwick and Amlin International before joining ArgoGlobal in 2000. He handles a variety of liability claims including professional indemnity, general liability, D&O and financial institutions as well as playing a major part in assisting the underwriting team to develop a non-US liability account.

    DD: +44 (0)20 7712 7611
  • Martin Frost
    Senior Liability Claims Adjuster

    Team Biography:

    Martin Frost

    Martin began his career at Royal & SunAlliance in 1999. He gained experience in Liability, Agricultural, Bloodstock, Subsidence and Property Investors claims. Martin joined ArgoGlobal in 2010 as a Senior Liability Claims Handler. He has experience in both London, Lloyd’s and company markets. Martin has handled all classes of liabilities including Employer Liability, Public Liability, Products Liability, Financial Institutions, Professional Indemnity and Directors & Officers. He has had significant involvement in major claims affecting the London market such as, Australian Bush Fires, Auction Rate Securities, Surveyors, 2007 UK floods & Worldwide Construction.

    DD: +44 (0)207 712 7655
  • Kevin Hutcheon
    Property Claims Manager

    Team Biography:

    Kevin Hutcheon

    Kevin has over 25 years experience dealing with property and liability losses. He started his adjusting career at Xchanging, before joining Wellington Underwriting Agency in September 2001, where he worked on World Trade Center claims. Following Wellington’s merger with Catlin, he continued to occupy a senior property adjuster role, before becoming Property Claims Manager in 2009. Kevin joined ArgoGlobal in November 2010 as the property team’s Senior Claims Negotiator.

    DD: +44 (0) 20 7712 7641
    M: +44 (0)7833 697 236
  • Jenny Ide
    Property Claims Adjuster

    Team Biography:

    Jenny Ide

    Jenny has over eight years experience in the Insurance industry, the last four of which have been in the Lloyd’s market. She began her career at Aegis before joining ArgoGlobal in 2009 as a Claims technician. She has recently become a Claims Adjuster handling property D & F and binding authority claims.

    DD: +44 (0) 20 7712 7535
  • Keith Phillips
    Senior Property Claims Adjuster

    Team Biography:

    Keith Phillips

    Keith has been an insurance professional for over 25 years. He has held positions in the company market for General Accident, Swiss RE & River Thames. More recently, Keith worked for the Cox Syndicate at Lloyd’s before joining ArgoGlobal in 2004. Keith currently handles property D & F and binding authority claims.

    DD: +44 (0) 020 7712 7679
  • Neil Read
    Senior Property and Liability Claims Adjuster

    Team Biography:

    Neil Read

    Neil joined the ArgoGlobal property claims department as a claims adjuster in September 2009. He was previously Claims Director for a Lloyd’s broker. Neil began his career in the marine cargo market, before spending over 15 years broking marine and non-marine claims to the Lloyd’s and company markets. He currently handles property D & F and binding authority claims and is also ArgoGlobal's representative on the London Binding Authority Claims Group.

    DD: +44 (0) 20 7712 7558
    M: +44 (0) 7917 367 190
  • Andrew Cooper
    Specialty Claims Manager

    Team Biography:

    Andrew Cooper

    Andrew has over 25 years’ experience in handling Accident & Health claims. He joined ArgoGlobal in January 2016. He previously worked for Catlin (including Wellington) for 13 years. In addition to handling Accident & Health claims, he has handled a number of other specialty classes including Life, Bloodstock & Livestock including Equine/Livestock Liability. At ArgoGlobal he occupies the position of Specialty Claims Manager, and is responsible for Accident & Health, Contingency, Livestock, Surety Bonds, Political Risks & Trade Credit claims. 

    DD: +44 (0)20 7712 7665
  • Michael Fay
    Liability Claims Adjuster

    Team Biography:

    Michael Fay

    Michael joined ArgoGlobal in November 2015 as a Liability Claims Adjuster. Michael has over eight years’ experience working in the Insurance industry. Prior to joining ArgoGlobal, Michael worked at Xchanging for over 5 years as a Claims Adjuster handling claims within various classes of business including PI, D&O and FI across multiple jurisdictions. Michael currently handles a variety of Liability claims including Employer Liability, Public Liability, Financial Institutions and  Professional Indemnity.

    DD: +44 (0)20 7712 7647
  • Gemma Newbury
    Liability Claims Adjuster

    Team Biography:

    Gemma Newbury

    Gemma began her career working for Hiscox, having completed her Law degree and Master’s degree in Ethics, Politics and Public Policy at the University of Essex. Having gained experience working on the Commercial Claims Team in the Colchester regional office, Gemma decided to pursue her growing interest in the large, specialist risks in the Lloyd’s market. In 2013, she joined S A Meacock & Company Limited as a Claims Adjuster and was eventually promoted to Deputy Claims Manager. In July this year, Gemma accepted a new opportunity as a Liability Claims Adjuster at Argo Global, keen to pursue her interest in liability claims. 

    DD: +44 (0) 20 7712 7620
  • Rashpal Rooprai
    Senior Liability Claims Adjuster

    Team Biography:

    Rashpal Rooprai

    Rashpal joined ArgoGlobal in 2014 as a Senior Liability Claims Adjuster. Rashpal previously worked at Xchanging for 4 years as a Senior Claims Adjuster, handling claims within various classes of business including PI, D&O, FI, E&O and GL across multiple jurisdictions. Rashpal is a qualified solicitor of England and Wales and prior to joining Xchanging, worked in the banking litigation team at Cobbetts LLP, Leeds, as well as handling public liability claims and conducting risk and compliance investigations.

    DD: +44 (0)203 037 9833
    M: +44 (0)795 086 1256