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Complaint Handling

ArgoGlobal defines a complaint as “any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a party (complainant) about the provision of, or failure to provide, a financial service, which (1) alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience and (2) relates to an activity of that respondent, or of any other respondent with whom that respondent has some connection in marketing or providing financial services or products, which comes under the jurisdiction of the Financial Ombudsman Service.”  

We take all complaints seriously, in particular those in relation to our business conduct. We have no appetite for any instances of failure to treat our customers fairly in any way.

In the event that you wish to make a complaint to ArgoGlobal you may contact us on:

Exchequer Court
33 St Mary Axe
London EC3A 8AA
Telephone: +44 (0)20 7712 7600

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:

One Lime Street
London EC3M 7HA
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225

Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. The FOS’s contact details are as follows:

Financial Ombudsman Service
Exchange Tower
E14 9SR
Telephone: +44 (0)300 123 9 123
Website: www.financialā€

Our customers are at the heart of our operations. We understand that customer service is an important contributor to gaining and retaining clients.